PuppyKittenClub

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Refund and Returns Policy

Introduction

At Puppy Kitten Club, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy to help you return or exchange your item.

Refund Policy

  • Eligibility: To be eligible for a refund, your item must be in its original condition, with all tags and packaging intact.
  • Timeframe: You have 30 days from the date of delivery to initiate a refund.
  • Process: To initiate a refund, please contact our customer service team at [insert contact email or form]. We will provide a return shipping label and instructions on how to proceed.
  • Refund Amount: You will receive a full refund of the purchase price, minus any shipping costs.

Return Policy

  • Eligibility: To be eligible for a return, your item must be in its original condition, with all tags and packaging intact.
  • Timeframe: You have 30 days from the date of delivery to initiate a return.
  • Process: To initiate a return, please contact our customer service team at [insert contact email or form]. We will provide a return shipping label and instructions on how to proceed.
  • Exchange or Store Credit: You can choose to exchange your item for a different size, color, or style, or receive store credit for a future purchase.

Exceptions

  • Final Sale Items: Items marked as “Final Sale” are not eligible for returns or exchanges.
  • Personalized Items: Items that have been personalized with your pet’s name or other custom information are not eligible for returns or exchanges.

Warranty

  • Manufacturer’s Warranty: We offer a manufacturer’s warranty on certain products. Please contact our customer service team for more information.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer service team at [insert contact email or form]. We are here to help!

Effective Date

This refund and return policy is effective as of May 4, 2024.
Please note that this is just a sample and you should adjust it according to your specific needs and legal requirements. It’s also a good idea to consult with a legal expert to ensure compliance with relevant laws and regulations.
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